Our HP Service Manager Training is designed to equip IT professionals, service desk managers, and ITSM practitioners with the knowledge and skills needed to effectively implement, configure, and manage HP Service Manager in their organizations. As a leading ITSM solution, HP Service Manager offers a comprehensive suite of features and functionalities for managing incidents, problems, changes, assets, and more, enabling organizations to deliver high-quality IT services and support to their users.

The training program covers a wide range of topics, including incident management, problem management, change management, service catalog management, asset and configuration management, and self-service portals. Participants will learn best practices and techniques for configuring HP Service Manager to align with ITIL principles and meet organizational objectives.

Through a combination of lectures, demonstrations, hands-on labs, and real-world scenarios, participants will gain practical experience in deploying, configuring, and administering HP Service Manager. They will learn how to customize workflows, define service level agreements (SLAs), create knowledge articles, generate reports, and analyze service performance metrics.

Upon completion of the training, participants will have the skills and confidence to effectively use HP Service Manager to optimize IT service delivery, improve operational efficiency, and enhance customer satisfaction. They will be prepared to take HP Service Manager certification exams and advance their careers in IT Service Management.


Comprehensive ITSM Solution: Gain expertise in utilizing HP Service Manager as a comprehensive IT Service Management (ITSM) solution to streamline service delivery, improve operational efficiency, and enhance customer satisfaction.

End-to-End Incident and Problem Management: Learn to efficiently manage and resolve incidents and problems from initial detection through root cause analysis, ensuring minimal disruption to business operations.

Change and Release Management: Acquire skills in implementing change and release management processes to effectively plan, schedule, and implement changes while minimizing risk and ensuring compliance with policies and regulations.

Service Catalog and Request Fulfillment: Understand how to design and maintain a service catalog and implement request fulfillment processes to enable users to request and receive IT services in a timely and efficient manner.

Asset and Configuration Management: Explore the importance of asset and configuration management in maintaining accurate records of IT assets and configurations, enabling better decision-making and reducing compliance risks.

Self-Service Portals and Knowledge Management: Discover how to configure self-service portals and implement knowledge management processes to empower users with self-help options and facilitate the sharing of knowledge and best practices.

Reporting and Analytics: Learn to leverage reporting and analytics capabilities to gain insights into service performance, identify trends, and make data-driven decisions for continuous service improvement.

ITIL Best Practices: Align with ITIL best practices and frameworks to ensure standardized and consistent delivery of IT services, fostering a culture of continual service improvement and customer satisfaction.

Hands-on Training: Benefit from hands-on training and practical exercises designed to reinforce learning and provide real-world experience in using HP Service Manager to address common ITSM challenges.

Certification Preparation: Prepare for HP Service Manager certification exams and validate your skills and expertise in IT Service Management, enhancing your career opportunities and professional credibility.